STANDARD TERMS & CONDITIONS OF SALE
Effective Date: June 2026
1. Application
These Terms & Conditions apply to all sales of goods supplied by Newhall Janitorial Ltd unless otherwise agreed in writing.
Placement of an order constitutes acceptance of these Terms & Conditions.
Any terms proposed by the customer shall not apply unless expressly agreed in writing by Newhall Janitorial Ltd.
2. Orders
Orders may be placed by telephone, email, website, EDI or any other method approved by the Company.
The customer is responsible for ensuring all order details are accurate, including product selection, quantities and delivery information.
The Company reserves the right to refuse or cancel any order at its discretion.
3. Product Information
Whilst every effort is made to ensure product descriptions, specifications and images are accurate, these are provided for guidance only.
Manufacturers may amend product specifications, packaging, branding or formulations without notice.
The Company reserves the right to supply equivalent products where appropriate.
4. Pricing
All prices are exclusive of VAT unless otherwise stated.
VAT will be charged at the prevailing rate applicable at the time of invoicing.
The Company reserves the right to amend prices without notice.
The Company reserves the right to apply carriage charges, minimum order charges, fuel surcharges or other handling charges where applicable.
In the event of an obvious pricing, specification or product description error, the Company reserves the right to cancel or amend the order prior to dispatch.
5. Payment Terms
Unless otherwise agreed in writing, payment is due 30 of invoice.
Where credit facilities have not been approved, payment must be made prior to dispatch.
The Company reserves the right to suspend deliveries or withhold supply where payment is overdue.
6. Late Payment
The Company reserves the right to charge interest on overdue accounts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
The Company may also recover any reasonable costs incurred in recovering overdue debts.
7. Credit Accounts
Credit facilities are subject to approval by the Company.
The Company reserves the right to approve, refuse, amend, suspend or withdraw credit facilities at any time.
The Company may withhold supply where a customer's outstanding balance exceeds their approved credit limit.
8. Delivery
Delivery dates are estimates only and time shall not be of the essence.
Whilst every effort will be made to meet delivery dates, the Company shall not be liable for any loss arising from delivery delays.
Risk in the goods passes to the customer upon delivery.
9. Delivery Discrepancies
Any shortages, damages or delivery discrepancies must be reported in writing within three working days of delivery.
Where delivery is made by a third-party carrier, the customer must also comply with the carrier's notification requirements.
Failure to notify the Company within this period may result in claims being rejected.
10. Returns
Returns will only be accepted with prior authorisation from the Company.
Returned goods must:
Be in their original packaging.
Be unused.
Be in a resalable condition.
Be returned within 30 days of delivery.
Acceptance of returned goods and any credit issued shall be entirely at the discretion of the Company.
A restocking charge of up to 20% may be applied.
Special order, non-stock, bespoke or made-to-order products are non-returnable unless faulty.
11. Product Suitability and Safety
The customer is responsible for ensuring that goods ordered are suitable for their intended purpose.
The customer shall ensure that all goods are used, handled and stored in accordance with the manufacturer's instructions, safety data sheets and all applicable health and safety legislation.
The Company shall not be liable for any loss, damage or injury arising from misuse, improper storage, incorrect application or failure to follow the manufacturer's instructions.
12. Retention of Title
Ownership of goods shall remain with Newhall Janitorial Ltd until payment has been received in full.
13. Claims
Any claim relating to goods supplied must be notified to the Company in writing within three months of the invoice date.
Failure to notify the Company within this period may result in the claim being rejected.
14. Limitation of Liability
To the fullest extent permitted by law, the Company's total liability in respect of any claim arising from the supply of goods shall not exceed the invoice value of the goods giving rise to the claim.
The Company shall not be liable for:
Nothing in these Terms & Conditions shall exclude liability for death or personal injury caused by negligence, fraud or any liability that cannot legally be excluded.
15. Force Majeure
The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including but not limited to:
Industrial disputes.
Transport disruption.
Supply chain shortages.
Natural disasters.
Government action.
Utility failures.
Cyber incidents.
16. Errors and Omissions
The Company reserves the right to correct any clerical, typographical, pricing or administrative errors without liability.
17. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.