PRIVACY POLICY

Last Updated: June 2026

1. Introduction

Newhall Janitorial Ltd is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, apply for an account, place orders or otherwise interact with our business.

2. Who We Are

Newhall Janitorial Ltd is the Data Controller responsible for your personal information.

Newhall Janitorial Ltd
Holden Road
Leckwith
Cardiff
CF11 8BS

Email: web@newhall.co.uk

Company Registration Number: 02237400

VAT Registration Number: 483 9941 90

3. Information We Collect

We may collect and process the following information:

Identity Data

• Name
• Job title
• Company name
• Customer account details

Contact Data

• Business address
• Delivery address
• Billing address
• Email address
• Telephone number

Transaction Data

• Orders placed
• Products purchased
• Delivery information
• Payment information
• Credit account information

Technical Data

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage information
• Cookie information

Marketing Data

• Marketing preferences
• Communication preferences
• Consent records

Correspondence Data

• Information contained within emails, telephone conversations, website forms and other communications

4. How We Collect Information

We collect information when you:

• Contact us by telephone, email or website form.
• Apply for a customer account.
• Place an order.
• Request a quotation.
• Subscribe to marketing communications.
• Browse our website.

5. How We Use Your Information

We may use your personal information to:

• Create and manage customer accounts.
• Process orders and deliveries.
• Process payments.
• Provide customer support.
• Assess and administer credit facilities.
• Maintain customer records within our business systems.
• Improve website functionality and performance.
• Meet legal, accounting and taxation obligations.
• Prevent fraud and misuse of our services.
• Send marketing communications where permitted by law.

6. Lawful Basis for Processing

We process personal information on one or more of the following legal bases:

• Performance of a contract.
• Compliance with a legal obligation.
• Legitimate business interests.
• Consent where required.

7. Payments

Online card payments are processed securely through Stripe.

Newhall Janitorial Ltd does not store full payment card details.

8. Website Analytics

We use Google Analytics to understand how visitors use our website and to improve website performance and user experience.

Analytics cookies will only be used where the appropriate consent has been provided.

9. Sharing Information

We may share personal information where necessary with:

• Delivery providers.
• Payment processors.
• Professional advisers.
• IT service providers.
• Software providers.
• Microsoft Dynamics 365 Business Central and associated business systems.
• Regulatory authorities where required by law.

We do not sell personal information to third parties.

10. International Transfers

Where personal information is transferred outside the United Kingdom, appropriate safeguards will be implemented in accordance with applicable data protection legislation.

11. Data Security

We maintain appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or loss.

Whilst we take reasonable precautions, no internet-based service can be guaranteed to be completely secure.

12. Data Retention

We retain personal information only for as long as necessary to fulfil legal, contractual and business requirements.

Financial and transaction records may be retained for up to seven years, or longer where required by law.

Information that is no longer required will be securely deleted or anonymised.

13. Your Rights

Under UK data protection legislation, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of information.
• Restrict processing.
• Object to processing.
• Request transfer of your information.
• Withdraw consent where processing relies upon consent.

Requests should be sent to:

web@newhall.co.uk

14. Complaints

If you are dissatisfied with how we handle your personal information, please contact us in the first instance.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

15. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this website.