DELIVERY & RETURNS POLICY
Last Updated: June 2026
Delivery Policy
At Newhall Janitorial Ltd, we operate our own delivery fleet across South Wales and surrounding areas and also work with trusted third-party carriers where appropriate. This allows us to provide a reliable and efficient delivery service to customers throughout our trading area.
Delivery Lead Times
For stock items, we aim to deliver within two working days of receiving your order, provided the order is received before 3:00pm.
Orders received after 3:00pm may require an additional working day for delivery.
Delivery times are subject to stock availability and delivery schedules for your area.
Delivery Schedule
We operate regular delivery routes throughout South Wales, West Wales, Herefordshire and Bristol.
Many areas benefit from daily deliveries, whilst others are serviced on designated delivery days. Customers can contact our sales team for confirmation of delivery days for their postcode.
Third-Party Carriers
Whilst many deliveries are made using Newhall Janitorial Ltd vehicles, we may also use carefully selected third-party carriers to deliver goods.
The delivery method used will depend on factors including delivery location, order size, product availability and operational requirements.
Where goods are delivered by a third-party carrier, customers should inspect deliveries upon receipt and report any shortages, damages or discrepancies to Newhall Janitorial Ltd within three working days of delivery.
Customers may also be required to comply with any notification requirements specified by the carrier.
Non-Stock Items
Non-stock items are subject to manufacturer availability and lead times.
Where extended lead times apply, we will advise you as soon as possible and keep you informed of any delays.
Minimum Order Value
The minimum order value is £30.00 plus VAT.
Orders received below the minimum order value will not be processed.
Where an order is submitted below £30.00 plus VAT, the customer will be notified and asked to submit a revised order that meets the minimum order requirement.
This policy helps us maintain an efficient delivery service and keep costs competitive for all customers.
Newhall Janitorial Ltd reserves the right to refuse any order that does not meet the minimum order value.
Delivery Charges
Any applicable delivery, carriage, handling or surcharge fees will be advised at the time of ordering.
Delivery Delays
Whilst every effort is made to meet our delivery commitments, delivery dates are estimates only and cannot be guaranteed.
Delivery schedules may occasionally be affected by circumstances outside our reasonable control, including:
We will always endeavour to keep customers informed where delays occur.
Delivery Discrepancies
Customers should inspect deliveries upon receipt.
Any shortages, damages or delivery discrepancies should be reported to Newhall Janitorial Ltd within
three working days of delivery and, where requested, supported by photographs or other evidence.
Returns Policy
Returning Goods
If you wish to return goods, you must contact our sales team before returning any items.
Returns requests should be sent to:
sales@newhall.co.uk
Return Conditions
Goods may be accepted for return where they:
Are returned within 30 days of delivery.
Are unused.
Are in their original packaging.
Are in a condition suitable for resale.
Acceptance of returned goods remains entirely at the discretion of Newhall Janitorial Ltd and approval of a return request does not guarantee a full refund or credit.
Restocking Charge
A restocking charge of up to 20% may be applied to returned goods and may be deducted from any credit or refund issued.
Newhall Janitorial Ltd reserves the right to waive this charge at its discretion.
Non-Returnable Items
The following items cannot normally be returned unless faulty, damaged upon delivery, or supplied incorrectly:
Special order products.
Non-stock items ordered specifically for a customer.
Products that have been ordered specifically from a manufacturer or supplier on behalf of a customer.
Bespoke or customised products.
Opened products.
Used products.
Faulty or Damaged Goods
If goods are believed to be faulty, damaged or incorrect, customers should notify us as soon as possible.
In most cases, Newhall Janitorial Ltd will arrange collection and inspection of the goods before determining the appropriate resolution, which may include replacement, repair, credit or refund.
Incorrect Deliveries
Where Newhall Janitorial Ltd has supplied the incorrect product, we will arrange collection and replacement at no additional cost to the customer.
Delivery Risk and Ownership
Risk in the goods passes to the customer upon delivery. Ownership of the goods remains with Newhall Janitorial Ltd until payment has been received in full.
Contact Us
For delivery enquiries, returns requests or order support, please contact our sales team:
Email: sales@newhall.co.uk
Telephone: 02920 313333
Address:
Newhall Janitorial Ltd
Holden Road
Leckwith
Cardiff
CF11 8BS